Prepare
Finish pending edits and confirm the app can access the workspace normally.
CVura support
Help for every part of the workspace.
Find clear steps for documents, local data, backups, purchases, accounts, and app troubleshooting—plus exactly what to include when you need direct support.
Choose a support topic
Start with the part of the workflow that stopped.
Each topic includes the expected behavior, the checks that resolve common issues, and the information worth preserving.
Import a resume
Supported files, image-only PDFs, extraction checks, and rebuilding an existing document.
View stepsExport documents
PDF and DOCX previews, formatting checks, links, filenames, and sharing the final version.
View stepsLocal data & backups
What stays on device, how to protect the workspace, and what to do before changing devices.
View stepsCVura Pro
Restore purchases, store accounts, subscription management, and entitlement checks.
View stepsAccounts & deletion
Account records, local-data clearing, store subscriptions, and safe deletion preparation.
View stepsTroubleshooting
A short diagnostic sequence that produces useful support information without exposing career data.
View stepsImport a resume
Use a text-based source and verify the result.
CVura supports text-based PDF, DOCX, and TXT imports. Extraction creates an editable starting point; it does not guarantee the exact structure or visual design of the source file.
Review name, contact details, role and company pairing, dates, headings, bullets, education, skills, and links before rewriting. Multi-column documents, tables, decorative elements, and unusual date formats deserve particular attention.
When an import fails
- Confirm the file opens normally outside CVura.
- Check that PDF text can be selected.
- Remove password protection.
- Try the original DOCX or a fresh PDF export.
- Keep the source file until review is complete.
PDF & DOCX exports
Review the file an employer will actually receive.
Open the exported file and inspect page breaks, headings, links, dates, special characters, alignment, and the final page. Different document viewers and word processors may render DOCX spacing or fonts differently.
Give the file a clear professional name and attach that exact export to the matching opportunity. Keeping the final version with the application makes later interview preparation accurate.
Before sharing
- Correct identity and contact routes
- Expected page count and section order
- Working links
- No comments or unintended hidden content
- Correct company and role references
Local data & backups
The working career workspace is designed to stay on your device.
That privacy boundary also means you should create a backup before deleting the app, resetting the device, or moving to a new phone. A store login alone should not be treated as a backup of local career records.
Export
Create the in-app backup and save it to a destination you trust.
Protect
Treat the backup like a sensitive professional document.
Verify
Keep the old device or copy until restore has been confirmed.
CVura Pro & purchases
Restore with the store account that completed the purchase.
If CVura Pro is not recognized, confirm the device is signed into the same Apple or Google account used for the original transaction, then use Restore Purchases in the app.
The store displays current product availability, price, billing period, renewal terms, and any applicable trial before payment. Subscription changes and cancellation happen in the store account.
Restore checklist
- Check the active store account.
- Confirm the subscription in store settings.
- Open CVura with a stable connection.
- Use Restore Purchases once.
- Restart the app before contacting support.
Accounts & deletion
Back up first and manage the store subscription separately.
Authenticated account deletion removes applicable server-side account and entitlement records and then clears local career data as the deletion flow completes. Review the in-app warning and export anything you need beforehand.
Deleting an account or removing the app does not automatically cancel a subscription managed by Apple or Google. Cancel it separately in the relevant store settings when needed.
Before deletion
- Export important resumes and documents
- Create a workspace backup if needed
- Review active applications and interview notes
- Manage the store subscription separately
- Confirm that local deletion is intended
Troubleshooting
Run a small diagnostic before sharing anything.
Most useful support reports describe the exact boundary where expected and actual behavior diverged.
Update and restart
Install the current app and OS updates available to you, fully close CVura, and reopen it.
Repeat one path
Write down the screen, action, source file type, expected result, and what happened instead.
Try a safe sample
When relevant, test with a small non-sensitive file to distinguish content from workflow issues.
Protect local data
Create a backup before reinstalling or taking any step that may clear the workspace.
Still stuck?
Contact support Include device model, operating-system version, CVura version, screen, steps, expected result, and actual result. Do not attach real career documents unless a safe sample is specifically requested.
A useful and privacy-aware report
Share the failure boundary—not the complete career record.
Support can investigate faster when the report identifies the environment, last successful step, exact action, and repeatable result while keeping unrelated professional information out of the message.
Describe
Start with the exact behavior and where it occurred.
Name the screen, action, source format, expected result, actual result, app version, operating system, and device. Copy an error accurately or share a cropped, redacted screenshot.
Reduce
Use the smallest safe example that still reproduces the issue.
Try a non-sensitive sample when possible, but keep the original workspace, source files, and current backup untouched until the issue and any restore have been verified.
Protect
Remove professional information the diagnosis does not need.
Crop contact details, confidential company material, job descriptions, salary data, interview notes, contacts, and offer terms unless one specific field is essential to reproduce the issue.
Know which system owns the action
Local data, the app, the store, and external files have different boundaries.
Identifying the owner of the failing step prevents a risky reinstall or account change from being used as the first troubleshooting move.
Career workspace and local files
Protect the existing device copy and create a backup before deletion, reset, reinstall, or migration. A store login should not be treated as a workspace backup.
Editing, analysis, and workflow state
Record the exact screen and step. Retry once with a safe sample when appropriate, but preserve the original opportunity and documents until the result is verified.
Purchase, renewal, and cancellation
Apple or Google controls the transaction and subscription settings. Use the purchasing store account for verification, restoration, changes, and cancellation.
Shared and exported documents
After export, the selected viewer, storage provider, messaging service, employer system, or recipient controls the external copy and may render or handle it differently.
Good to know
Common CVura support questions.
Product boundaries, recovery expectations, and the safest route to a useful support answer.
Where is my career workspace stored?
Resumes, applications, interview material, contacts, offers, and other working career data are designed to remain locally on your device.
Why can’t CVura read my PDF?
The file may be an image-only scan, password protected, damaged, or missing a usable text layer. Try the original DOCX or a new text-based PDF export.
Does deleting my account cancel CVura Pro?
No. Apple or Google controls the store subscription, which must be cancelled separately through the same store account.
What should I send support?
Start with device type, OS version, app version, screen, expected result, actual result, and reproducible steps. Avoid real resumes or sensitive career documents.
Can support recover a lost local workspace?
A local workspace generally requires an existing device copy or a backup you created. Protect important data before deleting the app or changing devices.
What should I do before reinstalling CVura?
Create and verify a workspace backup first, export any documents you need independently, and keep the existing device copy until the restored workspace has been checked. Reinstalling may remove local data.
Why was my purchase not restored?
Confirm the active Apple or Google account completed the original purchase, check that the subscription or entitlement is visible in store settings, use a stable connection, and run Restore Purchases once before restarting the app.
Can I send a screenshot of a problem?
Yes when it helps, but crop or redact names, contact details, job descriptions, company-confidential material, salary information, and other career data that support does not need to diagnose the issue.